Terms and Conditions
Effective Date: 26th February 2025
Last Updated: 26th February 2025
Article 1 - General Scope and Object of the Agreement
The following Terms and Conditions (T&C) govern the relationship between you as a client and The Natural Cow when interacting through our website (https://thenaturalcow.co.uk) and/or via our mobile application The Natural Cow.
By ordering from or interacting with our website and/or application, you expressly agree to these T&C without reservation or objection.
The Natural Cow reserves the right to modify or update these T&C at any time without prior notice. Any changes will take effect immediately upon being published on our website and/or application.
Please read these Terms and Conditions carefully before using, interacting with, or accessing our services.
By agreeing to these T&C, you confirm that you have reached the legal age of majority in your country, state, or province of residence. If you are a minor, you confirm that you have the necessary consent from your legal guardians to use our services.
You must not use our website, application, or services for any illegal or unauthorised purposes.
You must not attempt to hack, alter, disrupt, or interfere with the functionality of our services, send viruses, or carry out any attack against our system. Any action that compromises the integrity of our services is strictly prohibited.
Article 2 - Ordering Process
2.1 Registration
To place an order on our website and/or application, you may be required to create an account. To register, you must provide a valid email address and set a secure password.
You are responsible for keeping your login credentials secure and must not share them with anyone.
The Natural Cow is not liable for unauthorised access to your account, including fraudulent orders placed using your credentials or payment details.
2.2 Ordering Process
Customers can select products directly from our website (https://thenaturalcow.co.uk) or application.
Orders can be processed as:
- Delivery (if available in your area)
- In-Store Pick-Up (Click and Collect)
If you select delivery, you must enter your postcode and address to confirm eligibility. If you select Click and Collect, collection details (store address and opening hours) will be provided in your confirmation email.
2.3 Product Availability and Description
- Product availability is subject to change without prior notice.
- If a product is out of stock, we will attempt to notify you promptly.
- We reserve the right to discontinue any product at any time.
- Product descriptions and details may be modified at any time without prior notice.
Article 3 - Delivery
Delivery is available only in specific areas. Customers must provide an accurate delivery address to ensure successful fulfilment.
Delivery costs are calculated and displayed at checkout. If delivery is unavailable for your location, you may opt for Click and Collect.
Upon receiving your order, please inspect it immediately. If your item is damaged, please notify us within 24 hours at hello@thenaturalcow.co.uk and provide photographic evidence.
Article 4 - Delivery and In-Store Pick-Up (Click and Collect)
Orders will be delivered to the address provided at checkout.
We will endeavour to meet estimated delivery times, but factors such as traffic, weather conditions, or unforeseen disruptions may cause delays. Delivery delays do not entitle the client to refunds or discounts, unless required by law.
If you choose Click and Collect, your order will be available at the designated store after confirmation.
Article 5 - Pricing
All prices displayed are in GBP (£) and include VAT, where applicable.
Prices may change without prior notice.
Any changes to applicable taxes will be reflected in the final order total.
Article 6 - Payment
Customers can pay using the payment methods available at checkout, which may include:
- Credit/Debit Card
- Apple Pay/Google Pay
- Bank Transfer (if applicable)
All payment transactions are processed securely through third-party payment gateways.
The Natural Cow does not store credit card or banking details.
Article 7 - Billing
Upon order completion, an electronic invoice will be provided via email.
We reserve the right to refuse or cancel any order at our sole discretion. In such cases, a full refund will be issued using the original payment method.
Customers must ensure that billing details are accurate and up to date.
Article 8 - Warranties
We strive to fulfil orders accurately.
If you receive a defective or incorrect product, you must notify us within 24 hours of receiving your order. Depending on the situation, we may offer a replacement or refund.
Article 9 - Liability
We are not liable for:
- Network disruptions or website downtime.
- Fraudulent activity involving stolen payment details.
- Unforeseen circumstances that impact service availability.
Article 10 - Third-Party Links
Our website and/or application may contain links to third-party websites.
We are not responsible for the accuracy, content, or policies of any external websites. If you choose to access a third-party website, you do so at your own risk.
For more information, please refer to our Privacy Policy.
Article 11 - Disclaimer of Warranties
We do not guarantee:
- That our services will always be error-free, secure, or uninterrupted.
- That all content on our website and application will be accurate or up to date.
Our products and services are provided "as is" and "as available", with no warranties unless explicitly stated.
We are not liable for loss of data, loss of profits, or indirect damages resulting from your use of our services.
Article 12 - Indemnification
By using our services, you agree to indemnify, defend, and hold us harmless from any claims or legal action arising from your breach of these Terms and Conditions.
Article 13 - Severability
If any provision of these Terms and Conditions is found to be invalid, the remaining provisions shall continue to be enforceable to the fullest extent permitted by law.
Article 14 - Termination
These Terms and Conditions remain effective unless terminated by either party.
- You may terminate your agreement with The Natural Cow at any time by discontinuing use of our services.
- We reserve the right to suspend or terminate access to our services at any time, without prior notice, for any violation of these Terms.
Article 15 - Governing Law and Venue
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes arising under these Terms shall be resolved in the courts of the United Kingdom.
Article 16 - Contact Information
If you have any questions about these Terms and Conditions, you can contact us at:
📧 Email: hello@thenaturalcow.co.uk