Privacy Policy

Effective Date: 26th February 2025
Last Updated: 26th February 2025

This privacy policy describes how The Natural Cow collects, uses, and discloses your personal information and data when you use our services through our website and/or application (app.thenaturalcow.co.uk).

What Kind of Data is Collected?

The Natural Cow collects the following types of data and information:

  • Personal Identification Information: Name, email address, phone number, billing details.
  • Images & Videos: If you upload any images or videos.
  • Device Information: IP address, browser type, operating system, device model.
  • Usage Data: Analytics regarding how you interact with our website and application.
  • Location Data (if provided by the user).

How is the Data Collected?

You provide The Natural Cow with most of the data we collect. We collect and process data when:

  • You register online or place an order for any of our products or services.
  • You use our website or application, where cookies and tracking technologies are used.
  • You contact us via email or other communication channels.

We may also receive data indirectly from the following sources:

How Will We Use Your Data?

The Natural Cow collects and uses your data for the following purposes:

  • To process your orders and manage your account.
  • To provide customer support and respond to enquiries.
  • To send you promotional emails (only if you have opted in).
  • To improve our website and app functionality based on usage data.
  • To analyse app usage to enhance user experience.
  • To comply with legal obligations and prevent fraudulent activity.

If you agree, we may share your data with partner companies so they can offer you products and services. These include:

  • Payment Processors (e.g., Stripe, PayPal)
  • Marketing and Advertising Platforms (e.g., Facebook Ads, Google Ads)

When processing payments, we may send your data to financial and banking institutions to prevent fraudulent transactions.

How is the Data Stored?

The Natural Cow securely stores your data on servers located within the United Kingdom and the European Economic Area (EEA).

We retain the following data for specified periods:

  • Personal Information (e.g., name, email, phone number) – stored for up to 5 years after account inactivity.
  • Order Information – retained for up to 7 years for legal and accounting purposes.
  • Marketing Preferences – stored until you opt out.

Once this retention period has expired, your data will be securely deleted or anonymised.

Third-Party Data Processors

We may use third-party services to process data, including:

  • Google Analytics – for website and app analytics.
  • Zapier – for automated workflows.
  • MailChimp / Klaviyo – for email marketing campaigns.

These third parties process data in compliance with GDPR regulations.

Marketing

The Natural Cow would like to send you information about our products and services, as well as those from our trusted partners. If you have agreed to receive marketing emails, you can opt out at any time.

To stop receiving marketing communications, you can:

Your Data Protection Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  1. Right to Access – You can request copies of your personal data.
  2. Right to Rectification – You can ask us to correct any incorrect or incomplete information.
  3. Right to Erasure – You can request that we delete your data under certain conditions.
  4. Right to Restrict Processing – You can ask us to limit the processing of your data.
  5. Right to Object to Processing – You can object to the use of your data in certain situations.
  6. Right to Data Portability – You can request a transfer of your data to another organisation.

We will respond to such requests within one month. To exercise any of these rights, please contact us at:

📧 Email: hello@thenaturalcow.co.uk

Privacy Policies of Other Websites or Third Parties

Our website and app may contain links to third-party websites. This privacy policy applies only to The Natural Cow, so if you click on a link to another website, please review their privacy policy separately.

Changes to Our Privacy Policy

We regularly review our privacy policy and update this page accordingly. This privacy policy was last updated on 26th February 2025.

Contacting Us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise your data protection rights, please contact us at:

📧 Email: hello@thenaturalcow.co.uk

Contacting the Appropriate Authority

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the United Kingdom.

📍 ICO Contact Details:
Website: https://ico.org.uk
📞 Telephone: +44 303 123 1113
📍 Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF